News - 2010
April 07, 2010
Silverlight interactive map to show KPIs
MS Team developed a Silverlight interactive map that shows performance of geographically distributed business.
The KPI map is more comprehensive than graphs and charts, the user gets the whole picture of the business performance in seconds. One look at the map is enough to see the productivity of each company location, no need to group KPIs of different locations to compare their performance. The data is updated in real time. Silverlight improves the user experience.
Using the map, retail chains can measure the revenue of each store, restaurant chains can easily track the most popular places by the number of guests going through daily. The map is easily customizable and can show not only the sales performance, but also mark the service coverage areas and can help you choose the best location for a new office or shop showing the competitors in the neighborhood. Try it yourself and see the live demo.
February 21, 2010
Microsoft CRM implementation for a retail company
MS Team specialists have recently finished the implementation of MS CRM for a US electronics retail company. The company is geographically distributed and is present in several regions. The company offers customer service and handling services across geographic locations became a problem that led to customers’ loyalty reduction.
MS Team business analyst analyzed the needs of the company and offered a centralized customer service solution based on MS CRM. The solution allows the client to:
- Automate customer service processes
- Set up service goals for each location and track their fulfillment
- Improve case resolution and customer service in general
- Reduce time and cost for handling service requests
Custom workflows developed by MS Team automatically assign requests to agents based on the client’s location and the type of service they need. Rule-based distribution saves time and makes the work more efficient. A customer service dashboard helps managers identify and address issues and monitor KPI of their departments. The customer service processes become more transparent and manageable.
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